Dundalk Starter Sauna Accessory Package

The Dundalk Starter Sauna Accessory Package includes a selection of high-quality components designed to enhance your sauna experience.

Includes

• Bucket & Ladle
• Cedar Sauna Thermometer
• 4oz Eucalyptus Sauna Essence

Order Changes & Returns Policy

Dundalk LeisureCraft products are made to order.  As such, the following applies to their products.

Return Policy

1) Our stated return policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Dealer/customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund 

Customer Refusal to Accept Delivery

1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
a. 15% Restocking charge
b. Dealer will be responsible for all shipping and rerouting costs to the new delivery
address

Please contact your Representative with your order# to make any changes or cancelations. We will do our best to accommodate your needs and your customers’ needs at all times. Please remember to double check your order confirmation that is emailed to avoid any issues with the orders after 14 days. We appreciate your business and accept the fact that we might also occasionally make a mistake on your order. Any order change or cancelation fees will not apply in this scenario.

Freight Terms & Policy

IMPORTANT: Please make sure to read Dundalk LeisureCraft's Delivery, Unloading and Change of Address Policy and Shipping Terms. Any charges that may incur will be billed to customers. Third Party fees will be shouldered by the purchaser if the Policies are not followed.

Delivery, Unloading and Change of Address Policy

Shipping Terms Information

Note: If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground.

Shipping

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Nordica Sauna control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Contact customercare@nordicasauna.com for any questions.